Frequently asked questions

How do I pay for my order?

We accept Credit and Debit Cards via Stripe.

Can I return my order for a refund?

Yes, please ensure the product is in its original unopened condition Please see Returns and Exchange Policy for more information

How do I cancel or change an order?

Please email , sorry but if it’s already dispatched then we’re unable to change

How do I know if my order has gone through?

You will see a “transaction completed” screen after purchase and you will receive an order confirmation email.

What times do you deliver?

We dispatch orders every Wednesday and Monday, depending on which type of postage applied at checkout your package will arrive 1 to 3 days later

What supplements can I take when pregnant?

Please consult with your gp

Are Products informed sport approved?

Unfortunately not, becoming informed sport approved is expensive and we aim to give you the best prices we can. Natural Gainz promise that no banned substances are used and are usually able to offer certificates of authenticity

When is the best time to use products?

Post workout - Within 15 - 60 mins of finishing exercise Pre workout - 30 mins before exercise

Can I mix shakes with milk?

Yes, all of our shakes can be mixed with milk, Please see individual products for their specs with which types of milk

What’s the best way to store products for longest life?

Store in ambient conditions, In the cupboard, Not in the fridge or in direct sunlight

Are your products gluten Free?

Yes, but please check our product specifications as we’re always developing new products

Are products suitable for IBS sufferers and other digestive issues?

Please consult with your gp

What dietary conditions do your products meet?

Please see individual product specifications for their list of suitable dietary conditions and claims, some of our products are aimed at specific requirements